Getting an assistant going isn't installing an app and being left alone. Treatments, hours, dentists and the tone used with patients all have to be set up.
That start is done with a guided assistant that walks through every section of the dashboard. After that, any question is opened from the dashboard itself and answered by a person who can see how your clinic is configured. And there's a help centre with answers to what gets asked day to day.
How it works
- A guided setup assistant: treatments, hours, dentists and tone.
- Support from the dashboard, with the history of every query.
- A help centre with short guides on the most common questions.
- If something fails, it's logged: what happened and when can be reviewed.
The first week
The clinic wants to change the tone of the messages and adjust the check-up intervals. It asks from the dashboard in the morning and by the afternoon it's done and explained.