Plenty of clinics invest in Instagram and then lose the messages it generates. The content works, somebody asks about a treatment… and the reply arrives three days later, once that person has already gone somewhere else.
ClaudIA handles Instagram direct messages with the same judgement as WhatsApp ones. And before booking, it asks for a contact phone number: that way the patient record is complete and the clinic can call if it needs to.
How it works
- The clinic's Instagram account is connected once.
- ClaudIA replies to direct messages and books appointments exactly as it does over WhatsApp.
- It always asks for a phone number before creating the appointment, so records aren't duplicated.
- If the same person later writes on WhatsApp, ClaudIA recognises them: one record, one history.
After a post that worked
A post about clear aligners brings eleven messages in two days. ClaudIA answers them all, asks for a phone number from those who want an appointment and books five assessments. The team only reviews the outcome.