You already get ClaudIA's alerts on your phone. Now you can reply right there and tell it what you want done, in your own words and without opening the dashboard: «move my twelve o'clock patient to five», «block Thursday afternoon, I have a conference», «tell Gabriel he can come in at nine tomorrow».
ClaudIA never acts first time round. It sends back exactly what it is about to do — the patient's full name, the day and time before and after — and waits for you to confirm. If you don't reply, the proposal expires after ten minutes: a yes the next morning doesn't move anybody's appointment.
It can do five things: move an appointment, book a new one, cancel it, block off a slot in the diary and message a patient. It respects the same rules as your diary — it won't double-book or ignore your hours — and it won't message any patient in the middle of the night however much it is asked: it says it will send it after eight.
How it works
- You write what you want in the same alerts chat, in plain language.
- ClaudIA shows you the proposal with the specific details and asks.
- Your yes carries it out and tells the patient about the change; a no drops it.
- Each team phone has its role: reception moves, books and blocks, but doesn't cancel or message patients.
- Everything is logged in the clinic's records, with the number the order came from.