A cancellation with 24 hours' notice is an opportunity, but only if somebody deals with it in time. In practice that slot stays empty because nobody had a moment to ring round the waiting list.
ClaudIA does it on its own: as soon as an appointment is freed, it looks for whoever was waiting for something compatible — same treatment, same day, and the dentist they asked for if they asked for one — and offers them the slot. And here's the dental difference: if somebody on that list came in with pain, **they go first**, even if they joined later.
One person is contacted per slot, so patients aren't set racing each other.
How it works
- If there's no slot for what the patient wants, ClaudIA offers to put them on the waiting list.
- When an appointment is cancelled, the first compatible person is found and offered it on their usual channel.
- The order is: whoever was waiting because of an urgent problem first, and within each group, whoever has waited longest.
- If the message can't be delivered, that person goes back on the list: nobody is lost in silence.
A cancellation at 11:00
A hygiene slot on Thursday is freed. There are two people on the list: one since Monday and one who wrote yesterday with discomfort. ClaudIA offers the slot to the second and tells the team the urgent case now has an appointment.